Caseflow Management is the process by which courts carry out their primary function of moving cases from filing to disposition. The management of caseflow is critical because it helps guarantee every litigant receives procedural due process and equal protection. Caseflow Management involves the organization and coordination of personnel and other resources to promote the fair and timely resolution of all cases filed. Properly understood, caseflow management is the heart of court management.
Workflow Management involves the coordination and support of all tasks, procedures, resources (human and other) necessary to guarantee the work of the court is conducted efficiently and consistent with the court’s purposes and responsibilities. While Workflow Management includes Caseflow Management, it also includes all tasks and functions necessary for the court to operate as an organization.
To manage effective court caseflow and workflow systems, court leaders require a range of management functions and skills, discussed below. The framework within which court leaders perform these functions relies on:
- Coordination with justice system partners — the prosecutor, public defender, social service agencies, the private bar and legislative and executive branches.
- Common understanding of applicable policies and procedures.
- Adherence to performance standards.
[ref] See Model Time Standards for State Trial Courts at http://https://nacmnet.org/wp-content/uploads/core-vision-icon.png.contentdm.oclc.org/cdm/ref/collection/ctadmin/id/1836 [/ref]
System monitoring and reporting. Use of relevant and evolving technologies.