Released on Tuesday, April 20, 2021.
It seems that at some point in every class the facilitator utters those words, “communication is key.” We all know however, that communication must be effective to make a difference. So, what is the key to making communication effective?
In this episode, we are going to explore communication. How to make it count. How to avoid wasting time for you and your employees. Specifically, we will look at:
- How effective has court communication been during the pandemic?
- Are there different approaches to effectively communicating with employees, with other justice stakeholders, and with the general public?
- How can you obtain employee feedback in the age of Zoom meetings?
- What can we learn from our panel of court administrators?
Our co-host today is Alyce Roberts with the Alaska Court System.
Our panel today includes:
- Zenell Brown, Executive Court Administrator for the Third Circuit Court in Detroit, Michigan
- Rick Pierce, Judicial Programs Administrator for the Pennsylvania Administrative Office of the Courts
- T.J. BeMent, District Court Administrator for the 10th Judicial District in Athens, Georgia
- Elizabeth “Liz” Rambo, Trial Court Administrator for the Lane County Circuit Court in Eugene, Oregon.
Leave a question or comment about the episode at clapodcast@nacmnet.org.
Show Notes
> Additional Resources
> About the Presenters
Alyce Roberts
Alyce Roberts is recently retired as the Special Projects Coordinator for the Alaska Court System. As a member of the court’s senior staff, she was the AOC’s primary liaison with the clerks of court. In this capacity, she was responsible for developing the annual statewide clerks of court conference program, facilitating the sessions and serving as a presenter. Alyce regularly worked with court colleagues and justice partners to propose revisions to court rules and develop statewide clerical procedures. She served on the Alaska Supreme Court’s Civil Rules Advisory Committee. She has worked for the Alaska Court System since 1989, holding a number of positions including clerk of court in Anchorage (the state’s largest general jurisdiction court). She has served on the National Association for Court Management’s (NACM) Board of Directors, chairs NACM’s Communication Committee, and she is a Fellow of the Institute for Court Management (2010).
Zenell Brown
As a Court Administrator, Zenell Brown has garnered respect for her ethical leadership and innovation. She has built her approach on three pillars: communication, leadership responsibility and accountability, and diversity and inclusion. She has shared her “Justice for All” leadership and organizational wisdom at local, state, and national level conferences for court managers and teams.
Zenell continues to add to her current credentials of Juris Doctor (Wayne State University Law School), Public Service Administration Graduate Certificate (Central Michigan University), Court Administration Certificate (Michigan State University), and Certified Diversity Professional (National Diversity Council-DiversityFirst).
Rick Pierce
Rick Pierce, Judicial Programs Administrator of the Judicial District Operations and Programs Department, has served in the field of court administration for the past twenty-nine years. Prior to his appointment at the Administrative Office of Pennsylvania Courts, Pierce was the district court administrator for Cumberland County. Prior to his 4 ½ year tenure as court administrator, Pierce was the assistant administrator for the 9th judicial district from 1988-1997.
As judicial programs administrator, he is responsible for implementation of programs and education in court administration at the general and limited jurisdiction court levels. Pierce served as the President for the Mid-Atlantic Association for Court Management for 2005-2006. Previously he has served on the MAACM advisory board from 1997-2005. A graduate from Washington and Lee University, Pierce received his Masters in Public Administration from Shippensburg University in 1995. He has been an active member of the Pennsylvania Association of Court Management, (PACM) since its inception in 1989. He has served as a board member from 1994-2001, culminating in his presidency in 2000-2001.
Tracy "T.J." BeMent
Tracy "T.J." BeMent is the District Court Administrator for the 10th Judicial Administrative District of Georgia. The 10th JAD covers the general jurisdiction superior courts in six circuits in 21 counties. He was previously the Court Administrator for the Athens-Clarke County Courts in Athens, Georgia, where he worked with all six levels of trial courts in the county. He acts as the primary liaison to the state and county governments and serves as a resource for the judges and judicial staff on many issues. Mr. BeMent administers nearly $2 million in state and federal grants and is a federal grant peer reviewer. He has been working in the courts for more than 15 years. Prior to coming to Georgia, he was the Assistant Court Administrator for the Las Vegas Justice Court and previously the Clerk of Court and Chief Administrative Officer of the District of Columbia's Office of Administrative Hearings. He received his undergraduate and graduate degrees from the George Washington University in Washington, DC, and completed his ICM Fellowship in spring 2015.
Elizabeth "Liz" Rambo
Liz Rambo is the Trial Court Administrator for Lane County Circuit Court. As the TCA for one of Oregon’s largest courts, Liz is responsible for all non-judicial court functions including budget, human resources, technology, facilities, and business efficiency. A 31-year court employee, Liz has a history of advocacy for the mission of the Oregon Judicial Department and the service that the Oregon Judicial Branch provides to the public. Liz has served on a variety of judicial branch leadership committees including as Chair of the Chief Justice Communications Committee, member of the Chief Justice Strategic Planning Committee, Law and Policy Workgroup, Internal Audit Committee, the Oregon eCourt Steering Committee. For the last five years, Liz has worked closely with Lane County leadership toward building a new Lane County Courthouse and will continue to bring her years of experience to that ongoing project through design and construction. Liz graduated with high scholarship from Oregon State University with a BA in history and has an MBA from Portland State University. She is a long-time member of the National Association of Court Management and holds a Court Manager certification from the National Center for State Courts.
Alyce Roberts
Alyce Roberts is recently retired as the Special Projects Coordinator for the Alaska Court System. As a member of the court’s senior staff, she was the AOC’s primary liaison with the clerks of court. In this capacity, she was responsible for developing the annual statewide clerks of court conference program, facilitating the sessions and serving as a presenter. Alyce regularly worked with court colleagues and justice partners to propose revisions to court rules and develop statewide clerical procedures. She served on the Alaska Supreme Court’s Civil Rules Advisory Committee. She has worked for the Alaska Court System since 1989, holding a number of positions including clerk of court in Anchorage (the state’s largest general jurisdiction court). She has served on the National Association for Court Management’s (NACM) Board of Directors, chairs NACM’s Communication Committee, and she is a Fellow of the Institute for Court Management (2010).
Zenell Brown
As a Court Administrator, Zenell Brown has garnered respect for her ethical leadership and innovation. She has built her approach on three pillars: communication, leadership responsibility and accountability, and diversity and inclusion. She has shared her “Justice for All” leadership and organizational wisdom at local, state, and national level conferences for court managers and teams.
Zenell continues to add to her current credentials of Juris Doctor (Wayne State University Law School), Public Service Administration Graduate Certificate (Central Michigan University), Court Administration Certificate (Michigan State University), and Certified Diversity Professional (National Diversity Council-DiversityFirst).
Rick Pierce
Rick Pierce, Judicial Programs Administrator of the Judicial District Operations and Programs Department, has served in the field of court administration for the past twenty-nine years. Prior to his appointment at the Administrative Office of Pennsylvania Courts, Pierce was the district court administrator for Cumberland County. Prior to his 4 ½ year tenure as court administrator, Pierce was the assistant administrator for the 9th judicial district from 1988-1997.
As judicial programs administrator, he is responsible for implementation of programs and education in court administration at the general and limited jurisdiction court levels. Pierce served as the President for the Mid-Atlantic Association for Court Management for 2005-2006. Previously he has served on the MAACM advisory board from 1997-2005. A graduate from Washington and Lee University, Pierce received his Masters in Public Administration from Shippensburg University in 1995. He has been an active member of the Pennsylvania Association of Court Management, (PACM) since its inception in 1989. He has served as a board member from 1994-2001, culminating in his presidency in 2000-2001.
Tracy "T.J." BeMent
Tracy "T.J." BeMent is the District Court Administrator for the 10th Judicial Administrative District of Georgia. The 10th JAD covers the general jurisdiction superior courts in six circuits in 21 counties. He was previously the Court Administrator for the Athens-Clarke County Courts in Athens, Georgia, where he worked with all six levels of trial courts in the county. He acts as the primary liaison to the state and county governments and serves as a resource for the judges and judicial staff on many issues. Mr. BeMent administers nearly $2 million in state and federal grants and is a federal grant peer reviewer. He has been working in the courts for more than 15 years. Prior to coming to Georgia, he was the Assistant Court Administrator for the Las Vegas Justice Court and previously the Clerk of Court and Chief Administrative Officer of the District of Columbia's Office of Administrative Hearings. He received his undergraduate and graduate degrees from the George Washington University in Washington, DC, and completed his ICM Fellowship in spring 2015.
Elizabeth "Liz" Rambo
Liz Rambo is the Trial Court Administrator for Lane County Circuit Court. As the TCA for one of Oregon’s largest courts, Liz is responsible for all non-judicial court functions including budget, human resources, technology, facilities, and business efficiency. A 31-year court employee, Liz has a history of advocacy for the mission of the Oregon Judicial Department and the service that the Oregon Judicial Branch provides to the public. Liz has served on a variety of judicial branch leadership committees including as Chair of the Chief Justice Communications Committee, member of the Chief Justice Strategic Planning Committee, Law and Policy Workgroup, Internal Audit Committee, the Oregon eCourt Steering Committee. For the last five years, Liz has worked closely with Lane County leadership toward building a new Lane County Courthouse and will continue to bring her years of experience to that ongoing project through design and construction. Liz graduated with high scholarship from Oregon State University with a BA in history and has an MBA from Portland State University. She is a long-time member of the National Association of Court Management and holds a Court Manager certification from the National Center for State Courts.
